Engineering after sales team
Engineering After Sales Team: 24/7 service butler to ensure planting of agricultural IoT and fertilizer systems
Our main functions
Responsible for the automatic control system of the Internet of Things in agriculture, intelligent water fertilizer integration project throughout the process of engineering services, agricultural land preliminary survey and program refinement, determining the installation location of Internet of Things sensors, water fertilizer pipeline route;Mid-term installation and debugging of equipment to ensure the normal Internet of Things network, accurate operation of intelligent water fertilizer equipment;At a later stage, the operation and maintenance upgrade is ensured systems, regular testing of equipment condition, updating control algorithms.
Establish a standardized after-sales service system, coupled with online remote diagnosis + offline on-site maintenance, solve the problems of Internet of Things equipment malfunction, water fertilizer system regulation abnormalities and other problems, at the same time provide customers with operation training covering Internet of Things platform data interpretation, manual emergency operation of intelligent water fertilizer equipment. To develop local technical operation and maintenance personnel.
Monitoring system performance data on mundane projects such as Internet of Things monitoring data accuracy, water and fertilizer saving effect of smart fertilizer system, generating maintenance report back to the technical team to provide the basis for subsequent technical optimization, while helping clients prepare project acceptance data to ensure compliance with relevant Russian standards.
Our advantages
Engineering Experience:in total, the team has completed the installation and commissioning of the Internet of Things and smart fertilizer integration project in agriculture 50+, familiar with the construction specifications of the Russian farm, can effectively promote the project during periods of extreme cold, rain and other special periods of time, the project delivery speed is 100%.
Improved service network:in Moscow, St. Petersburg, Novosibirsk, Russia, 3 service centers have been created, equipped with specialized warehouses for transport and technical equipment and spare parts, the main agricultural areas can respond on site within 24 hours, the equipment troubleshooting rate is 98%, satisfaction with the operational maintenance system exceeds 95%.
Professional training of the educational system:preparing the Russian version of the “operation manual of the internet of things system in agriculture” “maintenance manual of intelligent water fertilizer equipment”, conducting training in the “theoretical training + practical on-site work” mode, the independent work completion rate of the client’s technical staff is up to 92%, effectively reducing the dependence on late operation and maintenance.
